Matanuska Electric Association, Inc. Announcement.

In response to COVID-19 mitigation mandates, the Matanuska Electric Association, Inc. (MEA) has informed the Regulatory Commission of Alaska of the following modifications to ensure safety of its members and its employees.

Member-Facing Adjustments:
Member Offices Closed to General Public Until Further Notice

Our member offices located in Eagle River, Wasilla and Palmer are closed to the general public.  For assistance with signing up for service, discontinuing service, or account management, members can contact our service representatives by phone (ph. 907-761-9352), email (meacontact@mea.coop) or utilize our online services (https://www.mea.coop/).

Appointments can be made at our Wasilla office location (ph. 907-761-9352) for members that cannot complete their business without being in an office (such as making large cash payments).

Increase in Member Messaging
MEA is utilizing Facebook, our MEA website, radio ads, our member newsletter and direct email to communicate key messages to our members. Key messages include:

• Use MEA’s online tool (Smarthub) to pay bills, report outages, sign up for paperless billing and learn about energy use.
• Key member-facing adjustments including closure of offices and adjustments to
collections activities.
• Energy efficiency tips due to likely increase in residential use.

Payment Arrangements for Members Impacted by COVID-19

MEA is temporarily suspending late fees and non-pay disconnections for members who are having difficulty making payments due to financial hardships caused by the COVID-19 pandemic. Payment reminders and notices will continue to be sent to members with adjusted language. We are urging impacted members to call us to establish qualifications so that we can note this on their account.

Modifications have been made with no expectation of impact to regular service or reduced response to emergencies nor outages.  MEA will continue to be available 24/7 to emergency issues. 

For further information, see MEA's filing dated March 23, 2020, though this link .  


Date Issued: 3/23/2020