Click on Publications (above) to download consumer fact sheets.
Overview
What the RCA Regulates
The RCA's Consumer Protection & Information Section
may investigate water and wastewater utility issues
including but not limited to:
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Billing and Collection Requirements
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Deferred Payment Arrangements
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Deposit Requirements
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Discontinuance of Service
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Estimated Billings
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Late Fees and Finance Charges
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Line Extensions and Service Connections
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Maintenance and Repairs
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Metered and Unmetered Services
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Non-recurring Rates
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Private Fire Hydrants
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Provisional Certificate Requirements
(Limited to 3 AAC 52.720-726)
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Quality of Service
(First, contact the Alaska
Department of Environmental Conservation)
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Rates and Charges
(See Sample Monthly Utility Rates)
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Safety Issues
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Service Connections
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Service Interruptions
What the RCA Does Not Regulate
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Damage claims,
including damages to underground
lines (Call Before You Dig)
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Right-of-way/easement issues
Last Updated 8/6/2018
Date Issued: 9/1/2007