Click on Publications (above) to download consumer fact sheets.
Overview
What the RCA Regulates
The RCA's Consumer Protection & Information Section
may investigate natural gas utility issues including but not
limited to:
-
Billing and Collection Requirements
-
Budget Billing (Levelized Billing)
-
Deferred Payment Arrangements
-
Deposit Requirements
-
Disconnection of Service
-
Estimated Billings
-
Gas Cost Adjustments (GCA)
-
Gas Supply Agreements (GSA)
-
Late Fees and Finance Charges
-
Line Extensions and Service Connections
-
Meter Readings
-
Meter Measurements, Adjustments and Testing
-
Non-recurring Rates
-
Quality of Service
-
Rates and Charges
(See Sample
Monthly Utility Rates)
-
Safety Issues
-
Service Interruptions
What the RCA Does Not Regulate
-
Damage claims
, including damages to underground lines (Call Before You
Dig)
-
Right-of-way issues
Last Updated 3/25/2011
Date Issued: 9/1/2007