Click on Publications (above) to download consumer fact sheets.
Overview
What the RCA Regulates
The RCA's Consumer Protection & Information Section may investigate
electric utility issues including but not limited to:
-
Billing and Collection Requirements
(3 AAC 52.430)
-
Budget / Levelized Billing
(3 AAC 52.440)
-
Cost of Power Adjustments
(3 AAC 52.503)
-
Deferred Payment Arrangements
(3 AAC 52.445)
-
Deposit Requirements
(3 AAC 52.420)
-
Disconnection of Service
(3 AAC 52.450)
-
Energy Charges
-
Estimated Billings
(3 AAC 52.435)
-
Late Fees and Finance Charges
-
Line Extensions and Service Connections
(3 AAC 52.455)
-
Make-Up Bills
(Six months backbilling for previously unbilled services as a result of utility billing
error)
-
Meter Readings
(3 AAC 52.425)
-
Meter Measurements, Adjustments and Testing
(3 AAC 52.465)
-
Net Metering
-
Non-recurring Rates
-
Power Cost Equalization
(Subsidy program for residential electric customers in rural
communities)
-
Pre-pay/Smart Meters
-
Quality of Service
(3 AAC 52.460)
-
Rates and Charges
(See Sample
Monthly Utility Rates)
-
Safety Standards
(3 AAC 52.480)
-
Service Interruptions
(3 AAC 52.490 Outage Report Requirements)
-
Simplified Rate Filing
(Periodic rate adjustments for electric cooperatives)
What the RCA Does Not Regulate
-
Electrical wiring inside the customer's building
-
Damage claims, including damages to underground lines
(Call Before You Dig)
-
Right of way/Easement issues
-
Cooperative Bylaws
(see AS 10.25)
-
Capital Credits
Last Updated 8/17/2018 gs
Date Issued: 4/9/2008