Mission
Ensure that safe, efficient, and reliable utility and pipeline services are provided to
the public at just and reasonable rates, thereby protecting consumer interests and
promoting economic development.
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Target # 1:
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Review all utility and pipeline filings within applicable timelines.
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Status # 1:
|
264 tariff filings that required Commission review were processed. All of the FY2022 tariff filings
were
reviewed within the regulatory timeslines.
|
|
Number of Tariff Filngs by Fiscal Year
|
2018
|
2019
|
2020
|
2021
|
2022
|
|
Pending (Beginning of FY)
|
35
|
47
|
27
|
18
|
28
|
|
Opened (During FY)
|
345
|
293
|
254
|
241
|
261
|
|
Closed (During FY)
|
333
|
313
|
264
|
231
|
264
|
|
Pending (End of FY)
|
47
|
27
|
17
|
28
|
25
|
|
Target # 2:
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Review all utility and pipeline dockets within applicable timelines.
|
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Status # 2:
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In FY2022, following established processes was critical in reaching the 100% target in all of the measured
areas.
|
|
Number of U, P, and R Dockets by Fiscal Year
|
2018
|
2019
|
2020
|
2021
|
2022
|
|
Pending (Beginning of FY)
|
97
|
108
|
114
|
66
|
75
|
|
Opened (During the FY)
|
149
|
155
|
96
|
119
|
119
|
|
Closed (During the FY)
|
137
|
149
|
142
|
90
|
103
|
|
Pending (End of FY)
|
109
|
114
|
68
|
92
|
91
|
|
Target # 3:
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Complete disposition of all informal complaints within established timelines.
|
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Status # 3:
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While there are no statutory timelines for informal complaints, the Commission strives to resolve
informal complaints expeditiously. In FY2022, 144 of 146 were completed within 30 days. Complaints
took longer to resolve when utility service providers required additional time to respond or when
complex issues were considered.
|
|
Number of Informal Complaints
|
2018
|
2019
|
2020
|
2021
|
2022
|
|
Total
|
162
|
214
|
186
|
234
|
146
|
|
Target # 4:
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Participate in outreach opportunities to consumers.
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Status # 4:
|
In FY2022, limited outreach opportunities were available within the community, due to the uncertainty
and effects of the COVID-19 pandemic. Consumer Protection continued to educate consumers through
quarterly newsletters, factsheets, and information presented at virtual outreach events. The Commission
was able to participate in 6 different outreach events during the year.
|
Docket and matter counts may differ slightly from counts in previous years due to corrections to
data in the Commission’s case management system.
Updated:
November 22, 2022
Date Issued: 11/19/2015