Update from the Alaska Electric Light & Power.

The Regulatory Commission of Alaska has been informed by Alaska Electric Light and Power Company (AEL&P) of the following information:

In response to the COVID-19 risk and the City and Borough of Juneau's March 16, 2020 emergency declaration, AEL&P has closed its main lobby. This is a temporary and precautionary measure to safeguard the health of our employees and the public.

The lobby will be closed until further notice. We will continue to conduct business through our drive-through window, our website (aelp.com), via email (service@aelp.com), or by phone (907-780-2222). Payments can be made electronically, or through the payment drop boxes located at the AEL&P main office, at Super Bear, and Food land.

Since the closure of the lobby, we have temporarily extended the drive through hours to 7:30 a.m. until 6:00 pm, and the hours during which we answer the main phone line and customer service email to 7:30 am until 6:30 pm.


We will post this information via our website, social media, and a notice on the front door of our Tonsgard office.

Future updates will be made via billing messages on customer statements, as well as by posts to our website and social media.



Date Issued: 3/26/2020