The RCA is recruiting for a Consumer Protection and Information Officer II. This position supervises two professional staff and will collaborate with other RCA professional and technical staff. Under general direction, the Consumer Protection and Information Officer II plans, produces, and reviews public information to inform and educate the media, public, industry representatives, legislators, and other state agencies about Regulatory Commission of Alaska activities and decisions; works with industry and consumers to address the most complex or controversial informal complaints; and supervises the Consumer Protection and Information section. Consumer Protection and Information Officers receive and perform investigations of complaints filed by customers or prospective customers of public utilities regarding the services, rates, charges and facilities of public utilities; make recommendations and advise the Commission concerning rules and policies governing the furnishing of utility services to the public; counsel utility customers as to procedures for obtaining utility services and for resolving disputes with utilities; and furnish information to the public regarding the status of proceedings before the Commission and the effect of Commission decisions in those proceedings.

We seek employees who demonstrate a high level of initiative, who can work effectively as part of a team as well as independently, and who can adapt quickly to new organizational needs. The incumbent should have knowledge of utility regulation and know how to handle news media, press releases and complaints. Required competencies include ability to clearly explain matters to the public, and ability to work effectively under pressure and in stressful situations.

The recruitment period for this position closes December 31, 2012 at 5:00 pm. For a complete description and application requirements, please visit Workplace Alaska by following the link below:

Recruitment Bulletin: Consumer Protection and Information Officer (RCA) II

Date Issued: 12/17/2012