Anchorage Water and Wastewater Utility Announcement.

The Regulatory Commission of Alaska has been informed by Anchorage Water and Wastewater Utility (AWWU) of the following information:

In response to COVID-19 AWWU is temporarily operating under modified customer service protocols based on CDC (Center for Disease Control and Prevention) recommendations.

This includes:

Immediate Closure of AWWU Offices to the Public.

This closure will not impact our water and wastewater service to our customers.

While our offices are temporarily closed, you can access your account online through

Alternatives available

Call us at (907) 564-2700 Monday through Friday 8:00 a.m. to 5:00 p.m.
Call our automated system 24/7 for payment or account information, 564-2700, listen for the options.
Visit us online 24/7 at, Pay Bill is under the Customer Service tab.
Visit our secure drop box located at 3000 Arctic Blvd.
Need to pay other than by credit card or electronic check contact our office
Need a meter? Call 564-2700 and we’ll coordinate drop off or a pick up
Need to schedule a turn off, call 564-2700
Applications to start and stop service can be completed online. Please visit AWWU.BIZ
All visitors must be prearranged and have an appointment
If you have any questions, please call (907) 564-2700.

Date Issued: 3/16/2020