Regulatory Commission of Alaska

CONSUMER ALERT: FCC Affordable Connectivity Program (ACP) is Winding Down.

The Regulatory Commission of Alaska (RCA) Consumer Protection & Information Section (CP) along with the Federal Communications Commission (FCC) is providing some information for consumers regarding the Wind-Down of ACP.

The $14.2 billion Congress initially made available for the ACP is running out. Due to the lack of additional funding for the ACP, April 2024 will be the last month ACP households will receive the full ACP discount. ACP households may receive a partial discount in May 2024. After May 2024, ACP households will no longer receive the ACP benefit unless Congress provides additional funding.

The FCC offers some suggestions for preparing for the ACP ending:

• Consistently check your emails, text messages, and mail for notices from your internet company about the ACP ending and how it will impact your internet bill.

• Contact your internet company and ask if they have a lower cost plan and/or a low-income program. When calling your internet company, have account and billing verification information.

• Contact Universal Service Administrative Company (USAC) for questions about the wind-down. Consumers can call the ACP Support Center at 877-384-2575 or go to AffordableConnectivity.gov  for information about the status of the program.

• Consumers can also file a complaint through the FCC’s Consumer Complaint Center at hhtps://consumercomplaints.fcc.gov  about ACP billing and service issues.

For more information regarding the Wind-Down of the ACP, please visit the FCC’s website  or review the FCC’s ACP Wind-Down Fact Sheet .