Click on Publications (above) to download consumer fact sheets.
Overview

What the RCA Regulates
The RCA's Consumer Protection & Information Section may investigate electric utility issues including but not limited to:
  • Billing and Collection Requirements  (See 3 AAC 52.430)
  • Budget / Levelized Billing (See 3 AAC 52.440)
  • Cost of Power Adjustments (See 3 AAC 52.503)  
  • Deferred Payment Arrangements (See 3 AAC 52.445)
  • Deposit Requirements (See 3 AAC 52.420)
  • Disconnection of Service (See 3 AAC 52.450)  
  • Energy Charges
  • Estimated Billings (See 3 AAC 52.435)  
  • Late Fees and Finance Charges
  • Line Extensions and Service Connections (See 3 AAC 52.455)  
  • Make-Up Bills (Six months backbilling for previously unbilled services as a result of utility billing error)
  • Meter Readings (See 3 AAC 52.425)  
  • Meter Measurements, Adjustments and Testing (See 3 AAC 52.465)  
  • Net Metering
  • Non-recurring Rates
  • Power Cost Equalization (Subsidy program for residential electric customers in rural communities)
  • Pre-pay/Smart Meters
  • Quality of Service (See 3 AAC 52.460)  
  • Rates and Charges (See Sample Monthly Utility Rates)
  • Safety Standards (See 3 AAC 52.480)
  • Service Interruptions (See 3 AAC 52.490 Outage Report Requirements)
  • Simplified Rate Filing (Periodic rate adjustments for electric cooperatives)


What the RCA Does Not Regulate
  • Electrical wiring inside the customer's building
  • Damage claims, including damages to underground lines (Call Before You Dig)
  • Right of way issues



Last Updated 3/25/2011




Date Issued: 4/9/2008