Overview
If you have a complaint about your utility bill or service, you
must
First
...attempt to resolve with the utility. Frequently, once
notified, the utility resolves the complaint immediately to your
satisfaction.
Then
...if you are not satisfied with the utility's response, you
may contact the RCA's Consumer Protection & Information
Section for help.
The Consumer Protection & Information Section assists consumers resolve disputes
with their utility service providers. To file a complaint, select the link: Submit an Informal Complaint.
To reach the consumer protection staff, contact:
(907) 276-6222
1-800-390-2782 (outside Anchorage)
Fax: (907) 276-0160