Click on Publications (above) to download consumer fact sheets.

What the RCA Regulates
The RCA's Consumer Protection & Information Section may investigate natural gas utility issues including but not limited to:
  • Billing and Collection Requirements
  • Budget Billing (Levelized Billing)
  • Deferred Payment Arrangements
  • Deposit Requirements
  • Disconnection of Service
  • Estimated Billings
  • Gas Cost Adjustments (GCA)
  • Gas Supply Agreements (GSA)
  • Late Fees and Finance Charges
  • Line Extensions and Service Connections
  • Meter Readings
  • Meter Measurements, Adjustments and Testing
  • Non-recurring Rates
  • Quality of Service
  • Rates and Charges (See Sample Monthly Utility Rates)
  • Safety Issues
  • Service Interruptions

What the RCA Does Not Regulate
  • Damage claims , including damages to underground lines (Call Before You Dig)
  • Right-of-way issues

Last Updated 3/25/2011

Date Issued: 9/1/2007