Click on Publications (above) to download consumer fact sheets.
Overview

What the RCA Regulates
The RCA's Consumer Protection & Information Section may investigate telecommunications issues including but not limited to:
  • Billing Accuracy (See 3 AAC 52.230 Subscriber Billing Rules)
  • Bundled Services
  • Cramming (Charges for unauthorized services)
  • Custom Calling Features
  • Disconnection of Service
  • Eligible Telecommunications Carrier (See 3 AAC 53.450 Consumer Protection and Service Quality Rules)
  • Extended Area Service (Ability to call from one exchange to another exchange without incurring a toll charge)
  • Inmate Telephone Services (Telecommunication services provided in Alaska correctional facilities)
  • Interconnection Agreement Issues
  • Intrastate Long Distance Services
  • Late Fees and Finance Charges
  • Lifeline & Link Up Program (See 3 AAC 53.390)
  • Line Extension Policies and Practices
  • Local Number Portability (Keeping your number when you change telephone service providers) 
  • Maintenance and Repairs
  • Non-recurring Rates
  • Operator Handled Calls (See 3 AAC 52.300)
  • Prepaid Calling Cards (See 3 AAC 52.377)
  • Public Interest Pay Telephone Services (See 3 AAC 53.740-799)
  • Private Pay Telephone Services (See 3 AAC 53.800-899)
  • Rates and Charges (See Sample Monthly Utility Rates)
  • Service Interruptions (See 3 AAC 52.270)
  • Slamming (3 AAC 53.190, Unathorized Change of Telecommunications Service Providers)
  • State Telecommunications Modernization Plan (See 3 AAC 53.700)
  • Taxes & Surcharges on Phone Bills
  • Telecommunications Relay Service


What the RCA Does Not Regulate






Date Issued: 10/12/2010