Regulatory Commission of Alaska

Overview

Publications

FAQ

Click on Publications (above) to download consumer fact sheets.

Overview

What the RCA Regulates

The RCA's Consumer Protection & Information Section may investigate telecommunications issues including but not limited to:

Billing Accuracy (See 3 AAC 52.230 Subscriber Billing Rules)
Bundled Services
Cramming (Charges for unauthorized services)
Custom Calling Features
Disconnection of Service
Eligible Telecommunications Carrier (See 3 AAC 53.450 Consumer Protection and Service Quality Rules)
Extended Area Service (Ability to call from one exchange to another exchange without incurring a toll charge)
Inmate Telephone Services (Telecommunication services provided in Alaska correctional facilities)
Interconnection Agreement Issues
Intrastate Long Distance Services
Late Fees and Finance Charges
Lifeline & Link Up Program (See 3 AAC 53.390)
Line Extension Policies and Practices
Local Number Portability (Keeping your number when you change telephone service providers)
Maintenance and Repairs
Non-recurring Rates
Operator Handled Calls (See 3 AAC 52.300)
Prepaid Calling Cards (See 3 AAC 52.377)
Private Pay Telephone Services (See 3 AAC 53.800-899)
Rates and Charges (See Sample Monthly Utility Rates)
Service Interruptions (See 3 AAC 52.270)
Slamming (See 3 AAC 53.190, Unathorized Change of Telecommunications Service Providers)
State Telecommunications Modernization Plan (See 3 AAC 53.700)
Taxes & Surcharges on Phone Bills
Telecommunications Relay Service

Link to: RCA Statutes and Regulations

What the RCA Does Not Regulate

Do-not-call/Telemarketing Issues (Contact the Office of the Attorney General Consumer Protection Unit)
Privacy and Online Security (See FCC Guide)
Early Termination Fees Charged by Wireless Telephone Service Providers (Unless you are a Lifeline & Linkup customer, contact the FCC)
Right-of-way issues
Internet, cableTV, wireless services (contact the Attorney General Consumer Protection Unit at (907) 269-5200 or the Federal Communications Commission at 1-888-CALL-FCC).

Date Issued: 10/12/2010

701 West Eighth Avenue, Suite 300 Anchorage, Alaska 99501-3469
Phone: (907) 276-6222 Fax: (907) 276-0160 TTY/Alaska Relay: 7-1-1 or 1-800-770-8973
Toll Free: (1-800) 390-2782 (outside Anchorage, within Alaska)
Webmaster: webmaster.rca@alaska.gov

Regulatory Commission of Alaska

Section Links