Click on Publications (above) to download consumer fact sheets.
Note:
Some of these regulations may not be applicable
after November 27, 2019, due to Senate Bill 83, which
was signed into law. Please see RCA annoucement about
Senate
Bill 83.
Overview
What the RCA Regulates
The RCA's Consumer Protection & Information Section
may investigate telecommunications issues including but
not limited to:
-
Billing Accuracy
(See 3 AAC 52.230
Subscriber Billing Rules)
-
Bundled Services
-
Cramming
(Charges for unauthorized services)
-
Custom Calling Features
-
Disconnection of Service
-
Eligible Telecommunications Carrier
(See 3 AAC 53.450
Consumer Protection and Service Quality Rules)
-
Extended Area Service
(Ability to call from one exchange to
another exchange without incurring a toll charge)
-
Inmate Telephone Services
(Telecommunication services
provided in Alaska correctional facilities)
-
Interconnection Agreement Issues
-
Intrastate Long Distance Services
-
Late Fees and Finance Charges
Lifeline & Link Up Program
(Repealed. See
R-18-001
)
What the RCA Does Not Regulate
-
Do-not-call/Telemarketing Issues
(Contact the
Office of the Attorney General
Consumer Protection Unit)
-
Privacy and Online Security
(See
FCC Guide)
-
Early Termination Fees Charged by Wireless
Telephone Service Providers
(Unless you are a Lifeline &
Linkup customer,
contact the
FCC)
-
Right-of-way issues
-
Internet, cableTV, wireless services
(contact the Attorney General Consumer Protection Unit at (907) 269-5200 or the Federal
Communications Commission at 1-888-CALL-FCC).
Date Issued: 3/31/2020