Click on Publications (above) to download consumer fact sheets.
Overview
What the RCA Regulates
The RCA's Consumer Protection & Information Section
may investigate telecommunications issues including but
not limited to:
-
Billing Accuracy
(See 3
AAC 52.230 Subscriber Billing Rules)
-
Bundled Services
-
Cramming
(Charges for unauthorized services)
-
Custom Calling Features
-
Disconnection of Service
-
Eligible Telecommunications Carrier
(See 3
AAC 53.450 Consumer Protection and
Service Quality Rules)
-
Extended Area Service
(Ability to call from one exchange to
another exchange without incurring a toll charge)
-
Inmate Telephone Services
(Telecommunication services
provided in Alaska correctional facilities)
-
Interconnection Agreement Issues
-
Intrastate Long Distance Services
-
Late Fees and Finance Charges
-
Lifeline & Link Up Program
(See 3
AAC 53.390)
-
Line Extension Policies and Practices
-
Local Number Portability
(Keeping your number when you
change telephone service providers)
-
Maintenance and Repairs
-
Non-recurring Rates
-
Operator Handled Calls
(See 3
AAC 52.300)
-
Prepaid Calling Cards
(See 3
AAC 52.377)
-
Public Interest Pay Telephone Services
(See 3
AAC 53.740-799)
-
Private Pay Telephone Services
(See 3
AAC 53.800-899)
-
Rates and Charges
(See Sample Monthly Utility Rates)
-
Service Interruptions
(See 3
AAC 52.270)
-
Slamming
(3 AAC 53.190, Unathorized Change of Telecommunications
Service Providers)
-
State Telecommunications Modernization Plan
(See
3
AAC 53.700)
-
Taxes & Surcharges on Phone Bills
-
Telecommunications Relay Service
What the RCA Does Not Regulate
-
Do-not-call/Telemarketing Issues
(Contact the
Office of the Attorney General
Consumer Protection Unit)
-
Privacy and Online Security
(See
FCC Guide)
-
Early Termination Fees Charged by Wireless
Telephone Service Providers
(Unless you are a Lifeline &
Linkup customer,
contact the
FCC)
-
Damage claims
, including damages to underground
lines
(Call Before You Dig)
-
Right-of-way issues
Date Issued: 10/12/2010