Click on Publications (above) to download consumer fact sheets.

What the RCA Regulates
The RCA's Consumer Protection & Information Section may investigate water and wastewater utility issues including but not limited to:
  • Billing and Collection Requirements
  • Deferred Payment Arrangements
  • Deposit Requirements
  • Discontinuance of Service
  • Estimated Billings
  • Late Fees and Finance Charges
  • Line Extensions and Service Connections
  • Maintenance and Repairs
  • Metered and Unmetered Services
  • Non-recurring Rates
  • Private Fire Hydrants
  • Provisional Certificate Requirements (Limited to 3 AAC 52.720-726)
  • Quality of Service (First, contact the Alaska Department of Environmental Conservation)
  • Rates and Charges (See Sample Monthly Utility Rates)
  • Safety Issues
  • Service Connections
  • Service Interruptions

What the RCA Does Not Regulate
  • Damage claims, including damages to underground lines (Call Before You Dig)
  • Right-of-way/easement issues

Last Updated 8/6/2018

Date Issued: 9/1/2007