Click on Publications (above) to download consumer fact sheets.
Overview

What the RCA Regulates
The RCA's Consumer Protection & Information Section may investigate water and wastewater utility issues including but not limited to:
  • Billing and Collection Requirements
  • Deferred Payment Arrangements
  • Deposit Requirements
  • Discontinuance of Service
  • Estimated Billings
  • Late Fees and Finance Charges
  • Line Extensions and Service Connections
  • Maintenance and Repairs
  • Metered and Unmetered Services
  • Non-recurring Rates
  • Private Fire Hydrants
  • Provisional Certificate Requirements (Limited to 3 AAC 52.720-726)
  • Quality of Service (First, contact the Alaska Department of Environmental Conservation)
  • Rates and Charges (See Sample Monthly Utility Rates)
  • Safety Issues
  • Sanitary Landfill
  • Septage Hauler Rates and Services
  • Service Interruptions
  • Service Turn Ons/Turn Offs


What the RCA Does Not Regulate
  • Damage claims, , including damages to underground lines (Call Before You Dig)
  • Right-of-way issues



Last Updated 3/25/2011


Date Issued: 9/1/2007