Mission & Measures

 
 
Mission

Ensure that safe, efficient, and reliable utility and pipeline services are provided to the public at just and reasonable rates, thereby protecting consumer interests and promoting economic development. 

Target # 1:
Review all utility and pipeline filings within applicable timelines.
Status # 1:
231 tariff filings that required Commission review were processed. All of the FY2021 tariff filings were reviewed within the regulatory timeslines.

Number of Tariff Filngs by Fiscal Year
2017
2018
2019
2020
2021
Pending (Beginning of FY)
47
35
47
27
18
Opened (During FY)
348
345
293
254
241
Closed (During FY)
360
333
313
264
231
Pending (End of FY)
35
47
27
17
28

Target # 2:
Review all utility and pipeline dockets within applicable timelines.
Status # 2:
 In FY2021, following established processes was critical in reaching the 100% target in three of the four measured areas.

Number of U, P, and R Dockets by Fiscal Year
2017
2018
2019
2020
2021
Pending (Beginning of FY)
118
97
108
114
66
Opened (During the FY)
110
149
155
96
119
Closed (During the FY)
133
137
149
142
90
Pending (End of FY)
95
109
114
68
92

Target # 3:
Complete disposition of all informal complaints within established timelines.
Status # 3:
While there are no statutory timelines for informal complaints, the Commission strives to resolve informal  complaints expeditiously. In FY2021, 211 of 234 were completed within 30 days. Complaints took longer  to resolve when utility service providers required additional time to respond or when complex issues were  considered.

Number of Informal Complaints
2017
2018
2019
2020
2021
Total
102
162
214
186
234

Target # 4:
Participate in outreach opportunities to consumers.
Status # 4:
In FY2021, limited outreach opportunities were available within the community, due to the COVID-19 Pandemic. Consumer Protection continued to educate consumers through quarterly newsletters, factsheets, and information presented at virtual outreach events. However, the Commission was able to participate in 9 different outreach events during the year.

Docket and matter counts may differ slightly from counts in previous years due to corrections to data in the Commission’s case management system.


                                                                                                                                                        Updated: November 10, 2021



Date Issued: 11/19/2015