Mission
The Regulatory Commission of Alaska assures viable utility and pipeline service is provided at
just and reasonable rates to consumers in Alaska.
Measures
The Regulatory Commission of Alaska’s goal is to accomplish its mission by thoroughly
assessing regulatory issues and providing determinations in a timely manner. The Regulatory
Commission of Alaska has established several measures to assess how effective the agency is at
fulfilling its goal of timely, well-reasoned decisions. All statistics reported below pertain to Fiscal
Year 2010.
Fair Treatment & Just and Reasonable Rates
Target #1: 100 percent of tariff matters are reviewed and processed within regulatory
timelines.
Status #1: 99.95 percent of tariff filings were reviewed and processed within
regulatory timelines
Target #2: 95 percent of Power Cost Equalization (PCE) eligible utilities are
in compliance at the
end of each fiscal year.
Status #2: 91.9 percent of PCE eligible utilities were in compliance at the
end of Fiscal Year
2010.
Target #3: Final decisions of the Regulatory Commission of Alaska (RCA) in adjudicatory
dockets are reviewed by an assistant attorney
general and issued within statutory deadlines.
Status #3: 100 percent of the Regulatory Commission final orders in adjudicatory dockets
were
reviewed by an assistant attorney general, and
100 percent of the final decisions were issued on or before the statutory deadline.
Complaint Resolution
Target #1: Issue written disposition on complaints received by mail within 45
days.
Status #1: 80 percent of the written dispositions for complaints received by
mail were completed
within 45 days (36 of 45).
Target #2: Issue disposition of complaints filed by walk-ins, telephone, email
and fax within 30
days.
Status #2: 85.6 percent of the dispositions were completed within 30 days for complaints
received by telephone, fax, email, or walk-in
(232 of 271).
Review and Audit of Filed Documents
Target #1: Issue responsive letter order within 21 days of non-regulated
Power Cost
Equalization (PCE) utility filing a fuel cost change.
Status #1: 80.7 percent of the fuel prices changes filed were reviewed
and responsive letter
orders issued within 21 days.
Target #2: Complete audit of Power Cost Equalization (PCE) Utility Annual Reports
each year.
Status #2: 43.5 percent of filed PCE Utility Annual Reports were reviewed, an
increase of 29
percent over Fiscal Year 2009.
Target #3: 100 percent of professional/technical advisory staff positions are
filled, allowing timely
staff reviews of filings and presentations of
issues to commissioners.
Status #3: At the end of FY10, 85 percent of professional/technical advisory
staff positions were
filled.
Target #4: Less than 10 percent of extensions of statutory timelines are extended
by the
Commission on its own motion.
Status #4: The Commission extended one statutory timeline on its own motion,
or 2.77 percent
of the total number of statutory extensions.
Education of Consumers and Utility/Pipelines
Target #1: Participate annually in at least six outreach opportunities to customers
of regulated
utilities.
Status #1: The Regulatory Commission of Alaska participated in ten outreach
opportunities in
FY10.
Target #2: Develop and/or modify at least five consumer fact sheets regarding
utility rates and
services.
Status #2: The Regulatory Commission of Alaska developed three new consumer
fact sheets
and revised ten existing consumer fact sheets in
FY10.
Target #3:
Provide two training sessions annually on web filing and two training sessions on
applications and general filing requirements.
Status#3: The RCA did not conduct training sessions on web filing or application/general
filing
requirements since electronic filing regulations
were pending and a revised application process was being implemented.
Last Updated: 12/28/2010
Date Issued: 9/1/2007